Our service: Lifelong guarantee for the entire lifecycle of star machinery

From selection to operation and maintenance, we offer you 360° comprehensive technical support.
Pre-sales Professional Consultation and Customized Solutions
During the sales process, there is a focus on refined delivery and engineering support.
After-sales: Rapid Response and Empowerment Training

Overseas Customer Full Process Cooperation

Star Machinery is deeply engaged in the field of mine crushing equipment, providing global customers with one-stop services for pre-sale technical communication, on-site factory inspection, program customisation, business negotiation, contract signing, and after-sales technical guarantee. This overseas customer visit and cooperation fully presents the whole process from technical docking, factory verification to signing a contract, highlighting our professional technical strength and intimate overseas service system.
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State-owned enterprise team visits in-depth technical exchange to empower industry cooperation

As a strong manufacturing enterprise in the field of mine crushing equipment for many years, Star Machinery has been recognised by many state-owned enterprises with its mature production technology, perfect quality control system and professional technical research and development capabilities. A number of core teams of state-owned enterprises came to our company to carry out on-site factory visits, technical discussions and exchanges. Our company provides a full range of services for on-site inspection of factories, explanation of production processes, docking of technical plans, and exchange of industry experience, and deepen industry cooperation.
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Government and enterprise leaders come to inspect technology-enabled mining equipment cooperation

Star Machinery has been engaged in the research and development and manufacturing of mining crushing equipment for many years. With advanced production equipment, strict quality control system and professional technical research and development strength, it has been highly recognised by government and enterprise units. The leading team of government and enterprises will come to our production base for a field visit. Our company will provide full-process services such as a real-time visit to the factory, explanation of production technology, demonstration of equipment technology, and in-depth exchange in the industry, so as to fully demonstrate the hard strength and technical service ability of the enterprise and deepen the cooperation between the government and enterprise.
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International Exhibition Brand Display Global Customer Accurate Docking Service

Star Machinery actively participates in professional exhibitions of large-scale engineering machinery and mining equipment at home and abroad. With the exhibition as a bridge, it provides global customers with one-stop services for equipment physical display, face-to-face technical exchange, business negotiation, program customisation, international cooperation docking, broadening global market channels and creating an international mining equipment brand. Like, providing efficient and accurate early docking services for overseas customers.
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Project on-site after-sales technical guidance Full-cycle operation and maintenance guarantee service

Star Machinery adheres to the full-process service concept of accurate pre-sale docking, strict control during sales, and after-sales escort. For the sand and stone mine projects that have been put into production, it provides on-site technical inspection, equipment debugging guidance, condition optimisation, operation and maintenance training, fault troubleshooting one-stop after-sales technical services to ensure that customers' crushing and screening production line is long. Stable and efficient operation in the period to maximise the production capacity of the project.
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FAQ

We provide one-on-one free model selection service. You only need to provide the ore type, raw stone size, discharge requirements, production capacity and site working conditions, and the technical team can accurately match the whole set of equipment solutions for crushing, screening and conveying, so as to avoid the problems of improper selection and mismatched production capacity.

We have our own physical factory at the source, without intermediaries. We support domestic and foreign customers to inspect the factory, see the production line and check the inventory throughout the whole process, and the production strength can be verified transparently.

We are recruiting global overseas agents for a long time to support long-term cooperation and win-win results. Cooperation can enjoy regional exclusive protection, a full set of product promotion materials, pre-sale technical plans, and after-sale guidance throughout the whole process. At the same time, there are quantity and price ladder discounts to help develop the local market.

Support the direct procurement of individual mine owners and small and medium-sized mines, and can purchase single machines, small batches and accessories without bundling the whole line of equipment. We provide free selection consultation and after-sales follow-up throughout the whole process to meet the procurement needs of small and medium-sized mines.

The delivery date is stable and efficient. Regular standard equipment will be shipped within 15 working days; non-standard customised equipment will be shipped within 30 working days, and the production schedule will be confirmed in advance during the peak season to ensure the delivery time limit.

Foreign trade adopts FOB transaction terms uniformly. The factory is responsible for production, quality inspection, cabinet loading and customs declaration. The process is standardised and transparent, which is convenient for overseas customers and agents to independently arrange sea transportation and customs clearance.

We have independent physical and chemical laboratories and precision testing centres, and the whole process is controlled according to ISO standards. Equipped with German Bruker direct reading spectrometer, chemical analysis instrument, 30-ton universal material testing machine, impact testing machine, metallographic microscope, hardness tester. It can accurately detect material composition, mechanical properties, metalloic structure, hardness and impact strength, and inspect the whole link from raw materials to finished products, so as to prevent unqualified products from leaving the factory.

We adopt the whole process of independent closed-loop production, and there is no outsourcing in the whole process. The complete process includes: 3D scanning modelling → model preparation → precision modelling → intermediate frequency melting → precision casting → professional heat treatment → finishing → CNC machining → precision testing → finished products are warehoused. Each process can be controlled independently, and the product accuracy is locked from the source and Stability.

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