Professional Support, Every Step Forward

From Design to Installation & Maintenance

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Our service: Lifelong guarantee for the entire lifecycle of star machinery

From selection to operation and maintenance, we offer you 360° comprehensive technical support.
Pre-sales Professional Consultation and Customized Solutions
During the sales process, there is a focus on refined delivery and engineering support.
After-sales: Rapid Response and Empowerment Training

Overseas Customer Full Process Cooperation

Star Machinery is deeply engaged in the field of mine crushing equipment, providing global customers with one-stop services for pre-sale technical communication, on-site factory inspection, program customisation, business negotiation, contract signing, and after-sales technical guarantee. This overseas customer visit and cooperation fully presents the whole process from technical docking, factory verification to signing a contract, highlighting our professional technical strength and intimate overseas service system.

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State-owned enterprise team visits in-depth technical exchange to empower industry cooperation

As a strong manufacturing enterprise in the field of mine crushing equipment for many years, Star Machinery has been recognised by many state-owned enterprises with its mature production technology, perfect quality control system and professional technical research and development capabilities. A number of core teams of state-owned enterprises came to our company to carry out on-site factory visits, technical discussions and exchanges. Our company provides a full range of services for on-site inspection of factories, explanation of production processes, docking of technical plans, and exchange of industry experience, and deepen industry cooperation.

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Government and enterprise leaders come to inspect technology-enabled mining equipment cooperation

Star Machinery has been engaged in the research and development and manufacturing of mining crushing equipment for many years. With advanced production equipment, strict quality control system and professional technical research and development strength, it has been highly recognised by government and enterprise units. The leading team of government and enterprises will come to our production base for a field visit. Our company will provide full-process services such as a real-time visit to the factory, explanation of production technology, demonstration of equipment technology, and in-depth exchange in the industry, so as to fully demonstrate the hard strength and technical service ability of the enterprise and deepen the cooperation between the government and enterprise.

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International Exhibition Brand Display Global Customer Accurate Docking Service

Star Machinery actively participates in professional exhibitions of large-scale engineering machinery and mining equipment at home and abroad. With the exhibition as a bridge, it provides global customers with one-stop services for equipment physical display, face-to-face technical exchange, business negotiation, program customisation, international cooperation docking, broadening global market channels and creating an international mining equipment brand. Like, providing efficient and accurate early docking services for overseas customers.

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Project on-site after-sales technical guidance Full-cycle operation and maintenance guarantee service

Star Machinery adheres to the full-process service concept of accurate pre-sale docking, strict control during sales, and after-sales escort. For the sand and stone mine projects that have been put into production, it provides on-site technical inspection, equipment debugging guidance, condition optimisation, operation and maintenance training, fault troubleshooting one-stop after-sales technical services to ensure that customers' crushing and screening production line is long. Stable and efficient operation in the period to maximise the production capacity of the project.

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FAQ

What industries do Star Machinery & Steelcasting products serve?

Our comprehensive range of crushing, screening, and conveying equipment is widely utilized in mining, metallurgy, construction materials, highway and railway infrastructure, water conservancy, and the chemical industry. We provide complete production line solutions tailored to specific geological and operational requirements.

Can you provide customized wear parts for non-standard machinery?

Yes. With over 30 years of experience in steel casting, we offer more than 10,000 types of wear-resistant castings, including jaw plates, mantle/concave sets, and blow bars. We support OEM/ODM services based on your technical drawings or specific material requirements (High Manganese Steel, Chrome, etc.).

What is the difference between your JC Series and PE Series Jaw Crushers?

While both are designed for primary crushing, the JC Series features a more advanced modular, non-welded frame structure for higher fatigue resistance and easier maintenance. The PE/PEX Series is our classic, high-performance solution known for its robust reliability and cost-effectiveness in processing hard ores.

Which crusher is best for producing high-quality manufactured sand?

For sand making and shaping, we recommend our VSI Vertical Shaft Impact Crusher or the YB Series Double Roller Sand Maker. These machines are engineered to provide excellent cubic particle shapes and precise grading, which are essential for high-grade concrete and asphalt production.

How do your cone crushers handle extremely hard materials?

Our HPT and HC Series Cone Crushers utilize high-strength alloy castings and optimized hydraulic systems. These features allow for high crushing force and high-frequency strokes, ensuring efficient throughput even when processing abrasive materials like basalt or granite.

How do I choose the right material for my crusher liners?

Material selection depends on the feed size and hardness. For high-impact primary crushing (Jaw Crushers), we typically use High Manganese Steel (Mn13, Mn18, Mn22). For high-abrasion environments (VSI or Impact Crushers), we offer High-Chrome Castings and specialized alloys to maximize the service life of your components.

What should be checked during the trial run of a Jaw Crusher?

Key inspection points include:
Checking the lubrication system and bearing temperatures.
Ensuring the tension of the V-belt is correct.
Verifying that all bolts and fasteners are secured.
Observing the stability of the flywheel and counterweights for any unusual vibration or noise.

What is the typical lead time for large-scale production lines?

Lead times vary by project scale. Standard single machines (like feeders or conveyors) typically ship within 15-30 days, while custom-engineered production lines may take 45-60 days to allow for comprehensive design and pre-assembly testing.